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Join the Team

Community Moderator

Location: Online
Employment Type: Voluntary

About the role

As a Community Moderator Volunteer, you would help ensure the community stays safe, welcoming and fun across all our platforms; Twitch, Discord and our Facebook group/page.

We are looking for individuals who will help in ensuring the community stays safe, welcoming and fun across all our social media platforms.

This role will give you the opportunity to expand on your online and digital skills and experiences, and all whilst making a difference.

Your responsibilities

  • Moderate the online communities such as Discord, Twitch and Facebook, adapting methodology where appropriate.

  • Maintain the moderation guidelines and ensure they are up to date.

  • Manage the warning and banned user process.

  • Processing complaints, escalating when necessary.

  • Review and moderate all user-generated content and user profiles, liaising with the appropriate person.

The skills you need

You do not need any previous experience, but the following will be useful:


  • Enthusiasm for the work of BYOU+ and it’s values.


  • Ability to work collaboratively as part of a team and motivated to work as an individual.

  • Ability to use a person-centred approach when supporting with individuals.


  • Ability to keep an open mind and be non judgemental. 


  • Ability to deal in a professional manner.


  • Good verbal communication skills.


  • The ability to work within BYOU+ policies and guidelines.


  • Being organised.

  • Friendly and welcoming.

What you will gain

  • Being part of a friendly and diverse team.

  • Learn and be part of BYOU+ campaigning work.

  • Comprehensive induction, training, and ongoing support.

Learning opportunities

There will be ongoing support and training throughout your volunteering:


  • Full welcome induction

  • Training in appropriate BYOU+ Policies

  • Safeguarding training relevant to your role

About us

BYOU+ is an inclusive LGBTQ+ and allies adult community.

BYOU+ is a not for profit, volunteer lead organisation with a dedicated team of people focused on the improvement and enhancement of LGBTQ+ lives that aim to make a positive difference to the community by;


  • Promoting Positive Mental Health through our in-person LGBTQ+ monthly group meetings and with support from our Mental Health Champions.


  • Tackling Social Isolation through our befriending service, supporting people to attend public events like cinema, pride events, local events or even a coffee.

  • Campaigning for LGBTQ+ equality through our projects and campaigns feeding into the Wigan Pride festival and other charities.

Our aims


Tackling loneliness and social isolation

The role profile is an outline indicator for the general role activities and may be adjusted considering the changing needs of BYOU+. We expect the post holder to be as positive and flexible as possible in using this document.


Covid Safe
BYOU+ are proud to be a Covid safe organisation. For some of this role you will be required to work from home and connect with your team and others virtually. However, there may be occasions where you are required to attend events/meetings in-person to carry out part of your role. The health and wellbeing of our volunteers is of utmost importance to us and if you are required to attend such events, a risk assessment will be conducted beforehand and the appropriate safety measures put in place.



We are asking people to commit to attending the relevant team meetings. These meetings are usually one hour every month.  Each person generally commits approximately 4-6 hours a month, with more commitment usually needed during Pride season.

Applicants must be over 18 years of age.

This position is subject to Enhanced Disclosure Procedures plus adult barred list check

For further information, please contact us

Written By: MN                                     

Lasted updated: 15/01/2022

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